Effective Date: June 24, 2025
Last Updated: June 24, 2025
Fazup Sàrl (operating the Yisu brand)
Represented by: Antoine Samakh, CEO
Registered Office: Rue des Moulins 13, 2800 Delémont, Switzerland
Email: support @ yisu.io
Registered at the RCS of Delémont: CHE-244.167.758
Website: yisu.io
Hosted by: Shopify (150 Elgin Street, 8th Floor, Ottawa, Canada)
Director of Publication: Antoine Samakh
These General Terms and Conditions of Sale govern all transactions between Fazup Sàrl (hereinafter "we," "our," "Yisu," or "Fazup") and customers (hereinafter "you" or "Customer") for the purchase of Yisu brand apparel products through our website yisu.io.
By placing an order, you acknowledge having read, understood, and agreed to these terms in their entirety.
All Yisu products are custom-designed apparel featuring original artwork and designs created by our brand. Product descriptions, images, colors, and specifications are provided for information purposes and may vary slightly from the actual product due to:
Manufacturing processes and material variations
Screen display differences
Print-on-demand production methods
Products are manufactured on-demand and orders are subject to:
Material availability
Production capacity
Technical feasibility
Products cannot be modified once the order has been confirmed and production has begun.
Orders are placed through our website yisu.io
Product selection, size, and quantity must be specified
Shipping and billing information must be complete and accurate
Your order constitutes an offer to purchase
We reserve the right to accept or decline orders at our discretion
Contract formation occurs upon our order confirmation email
Order confirmation does not guarantee immediate availability
Orders cannot be modified or cancelled once production has begun, typically within 24 hours of confirmation.
All prices are displayed in the currency applicable to your region
Prices include applicable VAT for EU customers
Swiss customers: VAT included where applicable
Prices may change without notice but confirmed orders are not affected
We accept:
Major credit and debit cards (Visa, Mastercard, American Express)
PayPal
Other payment methods as displayed at checkout
All payments are processed securely through our payment partners. We do not store your payment information.
Prices may be displayed in local currency
Exchange rates are determined by our payment processors
You may incur currency conversion fees from your bank
Production begins after payment confirmation
Typical production time: 2-7 business days
Production times may vary based on product complexity, order volume, production and delivery zones
Products are manufactured by our trusted partner, ensuring:
High-quality materials and printing
Consistent production standards
Global fulfillment capabilities
Each product undergoes quality inspection before shipping.
Various shipping options are available depending on destination:
Standard shipping
Express shipping
Shipping costs are calculated at checkout
Based on destination, shipping method, and order weight
Free shipping may be offered for qualifying orders
Standard shipping: 7-14 business days
Express shipping: 3-7 business days
Times may vary by destination and customs processing
Risk of loss and title pass to you upon delivery to the shipping carrier.
For international orders, you are responsible for:
Import duties and taxes
Customs clearance delays
Compliance with local import regulations
Additional customs documentation if required
Under EU Consumer Rights Directive, you have the right to withdraw from your purchase within 14 days of receiving the product, without giving reasons.
Exception: Custom-made products are excluded from the right of withdrawal under Article 16(c) of the Consumer Rights Directive.
Swiss customers benefit from consumer protection under Swiss law, including warranty rights for material defects.
Regardless of our commercial return policy, you retain all legal rights under applicable consumer protection laws.
All Yisu designs, artwork, logos, and creative content are owned by Fazup Sàrl and protected by:
Swiss and international copyright laws
Trademark protection
Design rights
You may not:
Reproduce, copy, or redistribute our designs
Create derivative works based on our artwork
Use our designs for commercial purposes
Remove or alter copyright notices
Purchase grants you a limited, non-exclusive license to use the product for personal, non-commercial purposes only.
Products are provided "as is" without warranty of any kind, except as required by applicable law.
To the maximum extent permitted by law:
Our liability is limited to the purchase price of the product
We are not liable for indirect, consequential, or punitive damages
This limitation applies except for damages caused by gross negligence or willful misconduct
We are not liable for delays or failures due to circumstances beyond our reasonable control, including:
Natural disasters
Supply chain disruptions
Printing partner operational issues
Government regulations or restrictions
Your personal data is processed in accordance with:
Our Privacy Policy
Swiss Federal Act on Data Protection (FADP)
EU General Data Protection Regulation (GDPR) where applicable
These terms are governed by Swiss law, with consideration for mandatory EU consumer protection laws where applicable.
Disputes shall be resolved by the competent courts of Delémont, Switzerland, subject to mandatory consumer protection jurisdictions.
EU customers may access the European Commission's online dispute resolution platform: https://ec.europa.eu/odr
Note: We are neither obliged nor willing to participate in dispute resolution procedures before consumer arbitration boards.
For questions about orders, products, or these terms:
Email: support @ yisu.io
Response time: We aim to respond within 48 hours
Business hours: Monday-Friday, 9 AM - 6 PM CET
We may update these terms to reflect:
Changes in our business practices
Legal or regulatory requirements
Improvements to our services
Significant changes will be communicated via email or website notice.
If any provision of these terms is found unenforceable, the remaining provisions remain in full force and effect.
These terms are originally drafted in English. In case of translations, the English version shall prevail in case of discrepancies.
